Frequently Asked Questions (Shipping Information & Rates)

1. What are the standard shipping rates?
Our standard shipping rates apply to packages weighing between 0.5 and 1.5 kilograms. The cost is calculated based on the weight of the package within this range.

2. What are special shipping rates?
Special shipping rates are designed for items that require unique packaging or handling, such as feathers, pottery, and bags. Due to their distinct packaging needs and dimensions, the shipping cost is calculated based on the size and weight of the package.

3. How do special shipping rates work?
Special rates cover packages weighing up to 15 kilograms. For instance, one bag with dimensions packaging typically weighs around 9 kilograms.

For feathers, some items are tagged with special shipping and typically weighs around 1-2 kilograms. The shipping cost for such items is calculated based on their specific dimensions and weight to ensure accurate pricing.

4. Can I get a quote for special shipping rates?
Yes, you can get a quote for special shipping rates by providing the dimensions and weight of your package. Contact our customer service team for an accurate estimate based on your item's specifications.

5. Are there any additional fees for special rates?
Additional fees may apply for special handling or packaging requirements. These are included in the special shipping rates to ensure all unique needs are met.

7. Do you offer international shipping for special shipping?
Yes, we offer international shipping. Rates and delivery times vary depending on the destination. Please contact our customer service team for more information on international shipping options and rates.

8. How will my order be packaged and what can I do with the packaging? Your order will be wrapped in silk paper and delivered with a Samadhi cotton tote bag that you can reuse and wash in the laundry machine as well. Please use it when you go shopping to avoid single-use plastic consumption. 

Enjoy your clothing, thank you!