Frequently Asked Questions (Shipping Information & Rates)
Shipping & Special Rates FAQ
1. What are the standard shipping rates?
Our standard shipping rates apply to packages weighing between 0.5 kg and 5.0 kg. The cost is calculated based on the weight of the package within this range.
2. What are special shipping rates?
Special shipping rates are for items that require unique packaging and extra care, such as bags and pottery. These items have specific dimensions and require additional protection during shipping.
3. How do special shipping rates work?
Special shipping applies to packages weighing 5.5 kg to 10 kg. We ensure that all items are securely packaged with extra care and protection to prevent any damage during transit.
For feathers and other delicate items, shipping costs are calculated based on size and weight to ensure accurate pricing.
4. Can I get a quote for special shipping rates?
Yes! If you're ordering items that fall under special shipping, you can request a custom shipping quote by providing the dimensions and weight of your package. Contact our customer service team for an estimate.
5. Are there additional fees for special shipping?
Additional fees may apply for special handling or packaging requirements. These costs are included in the special shipping rates to cover all necessary precautions for your items.
6. Do you offer international shipping for special orders?
Yes, we offer international shipping. Rates and delivery times vary based on the destination.
However, for some remote areas (Zones 8 & 9), DHL charges an extra delivery fee. If you live in a remote area, we recommend contacting us first before placing an order to ensure a smooth transaction.
💡 For Zone 8 & 9, we can only carry packages up to 3.5 kg. If you need assistance, please reach out so we can help arrange the best shipping option for you.
7. How will my order be packaged?
Your order will be carefully wrapped in silk paper and delivered in a Samadhi cotton tote bag, which you can reuse and wash. We encourage you to bring it when shopping to reduce single-use plastic consumption.
Thank you for supporting sustainable fashion! 💛